ORDERING & DELIVERY

At Harolds, we take great care in selecting and preparing each piece for its journey to you.  We hope that everything you receive feels just as special as it did when it left us.

As a small, independently run business, we encourage considered purchasing.  If you have any questions prior to ordering, we are always here and happy to assist.

Many of our pieces are handmade or finished by hand, and slight variations in form, texture and tone are part of their charm.

In the unlikely event that your item arrives damaged, please contact us within 48 hours of delivery with photographs of the item and packaging.  We will arrange a replacement where possible, or a full refund if the item is no longer available.

If your order consisted of a single item and it arrives damaged, we will also refund the original shipping cost.

Each order is carefully packed by hand, however once a parcel leaves us, it is in the care of the postal network.  We will always work with you to resolve any issues as smoothly as possible.

Once your order has been dispatched, tracking details will be sent to you via email.  We kindly ask that you keep a close eye on this tracking, as it provides important updates regarding your delivery.

If a delivery attempt is unsuccessful and your parcel is held at a local depot or collection point, it is the customer’s responsibility to arrange collection or redelivery within the carrier’s specified timeframe.

Should a parcel be returned to us due to non-collection or missed delivery arrangements, a second delivery fee will apply for re-dispatch.